Legal
Privacy Policy
What we collect when you request a free quote, and how it's used.
Last updated: August 4, 2026.
This Privacy Policy is a general, informational policy standard for a local service website. It explains how Columbia Exterior Cleaning ("we," "us," "our") handles information you provide when you contact us or request a free quote.
What We Collect
The only personal information our website collects is what you choose to submit through our contact / quote request form. That typically includes your name, phone number, an optional email address, your address or city, and any notes about the service you're interested in. We do not have an online store, user accounts, or payment processing on this website — we're a local service business, and the form exists so we can get back to you with a free quote.
Why We Collect It
We use the information you submit for one purpose: to contact you back and provide a free quote or answer for the exterior cleaning service you asked about. We don't use it for unrelated marketing lists, and we don't sell it.
Who Sees It
When you submit the form, your information is sent securely to our business's service provider / customer relationship management (CRM) system so our team can review your request and respond. That provider processes the information on our behalf to help us serve you — it is not shared with unrelated third parties, and we do not sell your information to anyone.
How Long We Keep It
We retain the information you submit for as long as reasonably needed to respond to your request, schedule and complete any service you book, and keep basic records of past customers for follow-up service and warranty purposes.
Your Choices
You can ask us at any time what information we have on file for you, or ask us to delete it, by calling (803) 717-3217 or submitting a request through our contact form. We'll honor reasonable requests to access or delete your information, provided it isn't needed to complete service already scheduled or required by law.
Children's Privacy
This website and our services are intended for adults arranging exterior cleaning services for a home or business. We do not knowingly collect information from children, and our form is not directed at minors.
Security
We take reasonable steps to protect the information submitted through our website, including transmitting it over an encrypted connection to our hosting provider and CRM. No method of transmission or storage is 100% secure, but we don't collect any more than what's needed to respond to your request.
Analytics — Cookieless
Our website uses privacy-friendly, cookieless analytics (Rybbit) to understand aggregate traffic like which pages are visited and roughly how many people are browsing the site. This analytics tool does not set tracking cookies and does not follow individual visitors across other websites. See our Cookie Policy for details.
Changes to This Policy
We may update this policy from time to time as our website or services change. The "Last updated" date at the top of this page will reflect the most recent revision.
Contact Us
Questions about this policy or your information? Call (803) 717-3217 or reach out through our contact form. We serve Columbia, SC and the SC Midlands, including Richland and Lexington counties.
Questions? We're Easy to Reach.
Call or submit the form — no account, no email required.